Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy below.

30-Day Return Policy

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories, manuals, and any included items.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

• Items damaged due to misuse, improper handling, or normal wear and tear.
• Products that have been used or altered.
• Clearance or final sale items.
• Gift cards.
• Digital products or downloadable content (if applicable).

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include your order number and clear photos of the item and its packaging.

Email us at cierra813@gmail.com, and our support team will work to resolve the issue as quickly as possible.

How to Start a Return

To request a return, please email cierra813@gmail.com with:

• Your order number
• The reason for your return
• Photos of the item (if damaged or defective)

If your return is approved, we will provide you with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
• For all other approved returns, the customer is responsible for the return shipping costs.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. Contact us at cierra813@gmail.com to request an exchange.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: cierra813@gmail.com

Our customer support team will be happy to assist you and respond as quickly as possible.